You will need to login with your email address and network password
Select the appropriate Country and enter the mobile number of the phone you would like to use to authenticate MFA requests
Remove the 0 (zero) from the beginning of your mobile number
Select the Call me radio button and click Next
You will receive a call to your phone. Answer the call and follow the instructions which should ask you to press # hash on your keypad
If you encounter a problem click Back and try the process again
On the next two pop-ups, click Next and click Done
Step 3
From the main page, select + Add method (above the phone symbol)
On the pop-up ensure Authenticator app is selected and click Add
You will now be requested to install the Microsoft Authenticator app on your phone
Note – If at any point you are logged out of the web portal, you will need to log in again and verify yourself by phone as per the previous step
Step 4
From the same phone you used in Step 1, go to the App or Play Store and search and install the Microsoft Authenticator app
From your phone launch the Microsoft Authenticator app
Select Allow notifications
Select Skip until Add work account is shown
Select Add work account
Select OK to allow access to the Camera
Step 5
From your PC/laptop, click Next until the QR code is displayed
Scan the QR code using your phone. Click Next
If there is an error on the pop-up, click Back and try this step again
Step 6
From your PC/laptop, the Let's try it out pop-up will send an approval request to your phone
On your phone you should receive a push notification to approve the request. Select Approve
The PC/laptop pop-up will then display Notification approved. Click Next
If there is no approval request or there is an error on the pop-up, click Back and try this step again
Step 7
From your PC/laptop, the main page will now show you have set-up Microsoft Authenticator
Set-up is complete!
Recommendations
Select the + Add method link to and add an Alternate phone as an approval method, which can be the same mobile device or a landline This alternate phone can then be used as an MFA approval in case the Microsoft Authenticator app is not functioning
Check Default sign-in method at top of page, and ensure it is set to your preferred method. Recommendation is Microsoft Authenticator
To restart your PC if you are experiencing authentication issues with any of the Office 365 applications
